Impact assessment of council tax and housing benefit in Rotherham results in improved take-up of service by black and minority ethnic communities
After attending an equality and diversity training session, the service manager and his team analysed the take-up of council tax and housing benefit applications according to ethnic group. This identified low numbers of applications from black and minority ethnic (BME) residents, and the Pakistani community in particular. Actions from the review were:
- Provision of council tax and housing benefit information in relevant community languages
- Targeted outreach through welfare rights service, community groups and local advice centres.
A take-up campaign has closed the gap in applications from members of different communities. Regular monitoring and analysis is carried out to ensure new and emerging communities are also aware of the service.
* Source: Case studies: Equality Impact Assessments [EHRC: 2013]