Impact assessment of council tax and housing benefit in Rotherham results in improved take-up of service by black and minority ethnic communities
Impact assessment of council tax and housing benefit in Rotherham results in improved take-up of service by black and minority ethnic communities
After attending an equality and diversity training session, the service manager and his team analysed the take-up of council tax and housing benefit applications according to ethnic group. This identified low numbers of applications from black and minority ethnic (BME) residents, and the Pakistani community in particular. Actions from the review were: